Terms and Conditions - Hedge Trimming Hackney

Introduction

Welcome to Hedge Trimming Hackney. These Terms and Conditions govern your use of our services. By booking a service with us, you agree to comply with and be bound by these terms. Please read them carefully.

Services Provided

We offer professional hedge trimming and maintenance services within the Hackney area. Our services include:

• Hedge Trimming: Expert shaping and trimming of hedges to maintain their health and appearance.
• Hedge Removal: Safe and efficient removal of unwanted hedges.
• Maintenance: Regular upkeep to ensure hedges remain healthy and aesthetically pleasing.
• Emergency Services: Prompt response to urgent hedge-related issues.

Booking and Scheduling

To book our services, you can contact us through our designated booking platform. We strive to accommodate your preferred dates and times, subject to availability.

Booking Process

When booking, you will need to provide the following information:

• Service required
• Property location
• Preferred date and time
• Contact information

Scheduling Changes

If you need to reschedule your appointment, please notify us at least 48 hours in advance to avoid any additional charges.

Payment Terms

Payments for our services are due upon completion. We accept various payment methods, including cash, credit/debit cards, and online transfers.

Pricing

Our pricing is competitive and based on the specific requirements of each job. A detailed estimate will be provided before commencing any work.

Late Payments

Late payments may incur a 5% fee on the total amount due. Continued late payments may result in suspension of services until the outstanding balance is settled.

Cancellations and Refunds

We understand that circumstances can change. Our cancellation and refund policy is as follows:

Cancellation Policy

Clients may cancel their booking without penalty up to 48 hours before the scheduled service. Cancellations made within 48 hours may incur a 20% fee of the total service cost.

Refund Policy

Refunds are issued only in cases where services have not been rendered. If you are dissatisfied with our work, please contact us within 24 hours of service completion to address the issue.

Liability

Hedge Trimming Hackney is committed to providing high-quality services. However, we are not liable for any direct or indirect damages arising from the use of our services, except where such liability cannot be excluded by law.

Insurance

We maintain adequate insurance coverage to protect against potential damages during service delivery. Please inform us of any specific concerns you may have regarding your property.

Customer Responsibilities

As a client, you are expected to:

• Provide accurate information regarding the service requirements and property condition.
• Ensure that the work area is accessible and free from hazards.
• Inform us of any specific instructions or preferences regarding the service.

Service Guarantees

We stand behind the quality of our work. If you are not satisfied with the service provided, we will make reasonable efforts to rectify the situation to your satisfaction.

Privacy Policy

Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent, except as required by law.

Data Protection

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Acceptance of Terms

By engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.